Typical response within two business days.
Before you write
If you have a question about record quality or the verification methodology, the Methodology page covers it in detail. If you want to see the data before purchasing, 25 free records are available with no form required.
Good reasons to write
- Questions about the Lender Edition that the product page does not answer
- Corrections to a specific record — include the lender name and the field in question
- Lender or broker submissions for future editions — include institution name, geography, and category
- Press and licensing inquiries
Gumroad and refunds
Technical issues with a Gumroad download go to Gumroad support directly. Refund requests go through the Gumroad purchaser portal. The 14-day no-questions policy is honored there automatically.